Schibsted Media

Oslo

Are you our new Customer Experience colleague?
We’re looking for a commercially driven CX expert with a passion for customer engagement, activation, and conversion. You thrive in a fast-paced, agile environment and are confident working across multiple systems and marketing tools to deliver relevant, personalized, and timely communication.
As our new Customer Activation Specialist, you’ll join the Activation team within the broader Customer Journey &amp; Communication unit -- a team dedicated to creating meaningful experiences that drive satisfaction and long-term loyalty across our brands in Norway and Sweden.
Your main focus will be to maximize the business impact of brand initiatives and day-to-day activities. By leveraging our marketing automation tools, you’ll collaborate closely with colleagues across all brands -- as well as independently -- to launch new content, sports rights, podcasts, and entertainment. Your work will play a key role in strengthening customer relationships and increasing lifetime value.
About Customer Journey &amp; Communication
Our Customer Journey &amp; Communication team is responsible for designing and optimizing standardized, automated, and scalable customer journeys across all brands in Schibsted Media. We work strategically to improve onboarding, drive engagement, and proactively reduce churn by leveraging data-driven insights and personalization. Our team plays a key role in operationalizing customer communication and enhancing the overall customer experience. By collaborating with key partners across the organization, we maximize the commercial potential of our subscriber base.
Your responsibilities will include
<ul><li>Develop and operationalise customer communication through all channels, and in accordance to brand guidelines and tone of voice</li><li>Support on prioritization of initiatives, with focus on expected value and outcome from the specific activity - and operationalise the prioritized initiatives in an efficient manner with focus on commercial impact</li><li>Operationalise and send-out ad-hoc communication, newsletters, consent and login activities and other brand specific events</li><li>Participate and operationalise experiments with various AI Personalisation models for (dynamic) content to increase impact on engagement on specific sporting and entertainment events</li><li>Create and operationalise simple segments in campaigns where needed</li><li>Work close to brand teams to deliver on day-to-day initiatives, in order to maximize commercial potential from brand specific initiatives and news events</li><li>Create and send out sales campaigns in accordance to campaign plans from our brands</li><li>Operationalise necessary communication, such as price increase communication, and ensure maximum impact (i.e reduced/low churn) from these activities</li><li>Ensure that all guidelines and requirements on GDPR and privacy are followed when creating and sending out communication</li></ul>
We believe you will need these qualifications to do the job:
<ul><li>3+ years experience with developing/creating digital communication and operationalising customer experience strategies and tactics</li><li>At least 4 years of experience working with Customer Experience through a Marketing Automation tool, preferably Braze.</li><li>Able to identify and improve communication to increase CTR and conversion rates</li><li>Operationalise customer communication in all channels based on design/brand guidelines</li><li>Analyze results from our customer communication and be self-driven in localizing opportunities for improvement</li><li>Strong technical understanding within digital communication</li><li>Action oriented and operational, with a strong commercial focus</li><li>Structured but able to think creatively when it comes to customer communication</li><li>You thrive in a fast-paced and agile environment</li><li>Excellent collaboration and communication skills</li><li>You are proficient in Norwegian - written and oral</li></ul>
**What do we offer?**In this role you will be part of an ambitious and informal environment in one of the most exciting media companies in the Nordics. We are a team across Norway and Sweden of skilled CX specialists who are passionate about knowledge sharing and personal development. As part of Schibsted Media, you will also enjoy great employee benefits, competitive conditions, and exciting career opportunities.
About Schibsted Media: Schibsted Media is one of the leading digital media companies in the Nordics. Our publications are renowned for their exceptional journalism, high editorial independence and strong digital development. Our brands, such as VG, Aftonbladet, Aftenposten, Bergens Tidende, Svenska Dagbladet, E24 and Omni keep people informed and updated on important issues in society. In addition we have several digital niche products like Podme, Wellobe, Vektklubb, Fri Flyt and Klart. In total, our brands have over 700 million monthly visits. News Media had a revenue of 7,8 bn NOK and 2,700 employees in 2024.
Subscription is a new business unit in Schibsted Media that holds the ownership of all development and commercial revenue connected to subscription business. This includes end to end responsibility for the subscription products, customer journeys, commercial personalisation and subscription platform development, in addition to responsibility for user revenue growth in Schibsted Media by ensuring capitalization of our end users. We operate in Norway, Sweden and Finland and work closely with Schibsted Media Technology and editorial teams.
**This is a permanent, full-time position.**Some travel may be required.
Application process: Please apply for this position by sharing your CV with us and a cover letter. You are welcome to write it in English or Norwegian.Don’t wait to apply -- we review candidates continuously.
Work location : Oslo (hybrid)Contact person: Anna Chachalatos (Stockholm)

CX Specialist to Schibsted