Munu

Stavanger

We think you might.
At Munu, we’re on a mission to transform how restaurants and bars run, grow, and thrive. We blend a deep love for food and tech with bold ambition --- creating tools that simplify operations, elevate guest experiences, and empower hospitality teams to perform at their best.
You’ll join a fast-moving team that’s scaling across the Nordics. We care deeply about quality, precision, and progress --- but we back it up with curiosity, humility, and a bias for action. We challenge ideas, not people. We share wins. We learn fast. And we never forget who we’re building for.
If you’re hungry to make an impact- to move quickly, build smart, and help shape the future of an entire industry- pull up a chair.
About the Role
As a Customer Support Level 1 agent at Munu, you’re the go-to problem-solver --- helping users get back on track when things don’t work as expected. Whether it’s a payment issue, a printer acting up, or a software question, you’ll bring calm, clarity, and practical solutions.
This is a hands-on, front-line role where you’ll combine curiosity, clear communication, and a genuine desire to help. If you like finding answers, working with smart tools, and making someone’s day a little better --- we’d love to meet you.
Your Mission, Should You Choose to Accept It
<li>Keep the Queue Moving 
You’ll handle incoming requests and incidents in our ticketing system --- fast, focused, and always on point. You follow the process, meet the deadline, and never leave a case hanging.</li>

<li>Be the First Line of Calm 
When customers reach out, you’re the reassuring voice on the other end. You listen, ask smart questions, and make problems feel smaller just by being in control.</li>

<li>Stay Sharp, Stay Synced 
You’ll keep tabs on updates in Slack, Outlook, and our Knowledge Base --- and make sure your own notes are crisp, current, and useful to the team.</li>

<li>Spot the Signals 
If something’s not working right, you’ll escalate it early --- helping us catch issues before they snowball. Patterns matter, and you know how to read them.</li>

<li>Be a Good Teammate 
You’ll collaborate, share insights, and have each other’s backs. Helping out isn’t just encouraged --- it’s expected.</li>
You’ll Thrive in This Role If
<li>You’re motivated by helping others and always put the customer’s experience first.</li>

<li>You take pride in your work and aim to solve problems with clarity, quality, and care.</li>

<li>You thrive in fast-moving environments and aren’t afraid to take the initiative or try new approaches.</li>

<li>You’re always looking to improve, open to feedback, eager to learn, and quick to adapt.</li>

<li>You believe the best results come from strong collaboration and shared responsibility.</li>

<li>You stay grounded, listen actively, and support your teammates no matter the challenge.</li>

<li>You’re curious about new tools and technologies --- maybe even exploring how AI can help you work smarter, not just harder.</li>

<li>You’re structured, detail-oriented, and communicate clearly --- both in Norwegian and English --- to ensure nothing gets lost along the way. Bonus points if you know Swedish too.</li>
What Success Looks Like
<li>Our customers feel taken care of --- they trust you, and you solve their problems in a way that makes them want to stay with Munu.</li>

<li>You fix things fast and properly, without the same issue coming back again.</li>

<li>You share what you learn and help keep our documentation useful and up to date, so everyone can benefit.</li>

<li>You take ownership --- you ask questions, stay curious, and always look for how we can do things better.</li>

<li>You work closely with others --- when something tricky comes up, you bring in the right people and solve it as a team.</li>

<li>You bring our culture to life every day --- showing that how we work is just as important as what we do.</li>
What Makes This Opportunity Different
<li>You’ll be part of a company with deep industry knowledge and a mission that matters --- empowering hospitality teams with better tools</li>

<li>You’ll shape how a core business function is built, scaled, and refined --- not just follow a playbook</li>

<li>You’ll work with smart, kind, ambitious people across the Nordics --- with zero ego and full accountability</li>

<li>You’ll have the freedom to test, fail, learn, and try again --- with the support and tools to do your best work</li>

<li>You’ll grow with us --- this role has room to evolve into sales, partnerships, or leadership</li>

Will You Help Us Bring the Future to the Table?