Heimdall Power

Oslo

<h4>WHO WE ARE:</h4>Heimdall Power is a fast-growing Norwegian tech company, established in 2016. We have global ambitions and are already present in 17 European countries as well as the US and Asia. We provide solutions to optimize power grids worldwide, promoting a swift, secure and affordable green energy transition. Our unique offering combines software and sensors to increase grid capacity and monitor asset health. By enabling more efficient use of existing infrastructure we reduce carbon footprints while at the same time creating value for society, industry and our shareholders. <h4>THE POSITION:</h4>We are seeking a Technical Support Manager to build and lead Heimdall Power’s technical support organization. This role is critical in ensuring that our customers experience best-in-class operational support. The Technical Support Manager will be responsible for establishing and managing first-line support processes, monitoring system performance, managing escalations, and driving continuous improvements in customer support and technical operations.This role requires a hands-on, proactive leader with a strong technical background, a passion for operational excellence, and a dedication to delivering outstanding customer service. <h4>RESPONSIBILITIES:</h4><ul><li>Building the Support Organization: Establish and grow Heimdall Power’s technical support team and processes. Improve support workflows, procedures, and best practices.</li><li>Monitoring &amp; First-Line Support: Oversee daily monitoring of customer installations and system performance. Provide and manage efficient first-line technical support.</li><li>Reporting &amp; Escalations: Implement structured reporting routines for incidents, performance metrics, and system health. Manage escalations by collaborating closely with engineering, and product teams.</li><li>Process Improvement: Identify and implement improvements to support processes, tools, and systems. Drive initiatives to increase support efficiency and customer satisfaction.</li><li>Cross-functional Collaboration: Work closely with Customer Success, Operations, Engineering, and Product teams to ensure issues are addressed swiftly and effectively.</li><li>Customer Advocacy: Act as a key voice of the customer internally, ensuring that support insights are shared to improve our offerings.</li></ul> <h4>QUALIFICATIONS:</h4><ul><li>Bachelor’s or Master’s degree in Engineering, Technology, or a related field.</li><li>5&#43; years of experience in technical support, operations, or system monitoring roles, preferably within technology or energy industries.</li><li>Experience in building or managing a technical support function is highly desirable.</li><li>Strong technical understanding of IoT systems, software platforms, and/or grid technologies.</li><li>Familiarity with support tools and ticketing systems.</li><li>Fluency in English is required; additional languages are a plus.</li></ul> <h4>SKILLS:</h4><ul><li>High sense of ownership, structured mindset, and proactive problem-solving skills.</li><li>Strong leadership skills and the ability to build and motivate a team.</li><li>Excellent communication skills, both written and verbal.</li><li>Ability to manage multiple tasks and priorities in a dynamic environment.</li><li>Customer-centric mindset with a passion for delivering high-quality support.</li><li>Ability to work effectively within an international team and across time zones.</li><li>Flexibility to accommodate operational needs outside standard business hours when necessary.</li></ul> WHAT WE OFFER:<ul><li>Competitive compensation package</li><li>An energetic, young, and dynamic work environment</li><li>A chance to work with top-tier technology and contribute directly to the green transition on a global scale</li><li>Professional development. We strongly believe in the growth of our employees. At Heimdall Power, you will be given the necessary tools to grow as a person and a professional.</li><li>Work-life balance. We offer flexible working conditions, allowing you to balance your professional and personal life.</li></ul> At Heimdall Power, you’ll have the opportunity to work at the intersection of cutting-edge technology and to ensure that we drive customers towards success, helping towards a meaningful change in the energy sector. If you’re passionate about developing the electrical grid, project management, thrive in a collaborative environment, and excel at building strong customer relationships, we want to hear from you!