Arctic Campers

Kvaløya

Ophelie

Head of Operations

<h3>Office Responsible -- Join Our International Team in Norway</h3>
We are currently seeking a dedicated and motivated Office Responsible to join our dynamic team. This is a key role for someone who thrives in a fast-paced environment and enjoys balancing structure, communication, and customer service. If you are detail-oriented, solution-driven, and looking to contribute to a growing company in the travel and outdoor industry, we would be pleased to hear from you.
<h3>About the Role</h3>
As the Office Responsible, you will be the first point of contact for many of our customers and a central figure in our day-to-day operations. You will handle booking and pre-booking coordination, assist with post-rental customer service, and manage internal support functions such as invoicing and payment allocations.
You will also provide critical backup to our rental agent team when needed, offering variety and ensuring smooth operations across departments. This position requires strong communication skills, a proactive mindset, and the ability to stay focused when working with complex information.
We are looking for a candidate who brings prior experience in coordination work or a similar office-based role, and is comfortable taking ownership of tasks in a structured and organized manner.
<h3>Key Responsibilities</h3>
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Provide customer support before, during, and after the booking process through email, phone, and online chat
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Manage booking entries and updates within our booking system
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Handle deposit processing, damage claims, and customer inquiries post-rental
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Allocate ferry tickets, tolls, and parking fees to the correct bookings
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Process invoices, purchase orders, and general company paperwork
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Support internal accounting by preparing accurate Excel spreadsheets
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Assist the rental team with operational tasks during busy periods
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Suggest and support improvements to office workflows and processes
 
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<h3>Who We Are Looking For</h3>
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Proven experience in coordination, administration, or a similar office-based role
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Strong written and verbal communication skills in English (Norwegian is not required)
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Excellent focus and attention to detail, especially when working with data and allocations
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Solid working knowledge of Excel and basic accounting practices
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A problem-solver with a service-oriented mindset
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Positive, proactive, and eager to take initiative
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Comfortable working both independently and as part of a team
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Open to supporting and collaborating with a diverse, international group
 
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<h3>Our Work Environment</h3>
You will be joining a young and international team based in Norway, made up of outdoor-minded individuals from around the world. Our company language is English, and our work culture values openness, collaboration, and initiative. While the position is office-based, you will be part of a business that supports adventurous travel experiences across the country.
<h3>Why Join Us</h3>
This is an excellent opportunity to take on a varied and responsible role within a growing company. You will work closely with management and other departments, contribute directly to customer satisfaction and operational efficiency, and be encouraged to bring your ideas to the table.
We offer a supportive and flexible work environment, where professional development is valued, and where your role can evolve as the company grows.

We are looking for an Office Responsible in Tromsø